Refund policy

Returns

We want you to be satisfied with your purchase! If you are not happy with your order, you may return it under the following conditions:

• Returns must be requested and processed Same day of receiving your order.

• Items must be unused, unworn, and in their original packaging with all tags attached.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

How to Initiate a Return

1. Contact us at +260975532649 with your order number and reason for return.

2. We will provide return instructions and a return address.

3. Once the item is received and inspected, we will process your refund or exchange.

Refunds

• Approved refunds will be processed within 1 business days after we receive and inspect the return.

• Refunds will be issued to the original payment method (Mobile money or Bank deposit).

• Shipping fees are non-refundable unless the return is due to an error on our part.

Exchanges

• If you received a defective or incorrect item, please contact us at +260975532649, and we will arrange a replacement.

• Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 1 days of delivery with photos of the issue. We will arrange a replacement or refund.

Late or Missing Refunds

If you haven’t received your refund yet, please:

1. Check your bank or Mobile money account again.

2. Contact your bank or payment provider—it may take time before your refund is officially posted.

3. If you still have issues, reach out to us at phemme.apparel@gmail.com

For any return or refund questions.